Attendee Information
Frequently Asked Questions
Saturday, August 29, 2026 · New York City · Doors: 1:30 PM · Program: 2:00–5:30 PM ET
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Ticketing Process
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Create your ticket account
Sign in or create your ticket account on the MSG ticket website at universaloneness.org/tickets using the same email address you used when registering. If you need step-by-step help, see the ticket setup guide.
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Tickets appear on August 28
Due to technical difficulties, your mobile tickets will now appear in your account on Friday, August 28. Watch your inbox (including spam and promotions) for an email from us about your tickets.
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Family members with their own email
If any family member registered with their own email address, their ticket will go to that email. They should create their own ticket account at universaloneness.org/tickets with that email to access it.
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We're here to help
Our volunteers and staff will be on-site at the venue to help you with ticketing before you enter. If you have a question in advance, fill out our support form.
Before you arrive
Doors open at 1:30 PM. Please plan to have your afternoon meals before coming to the entrance gate, and come early to give yourself enough time for receiving a wristband after ID check, security screening, ticket scanning, and finding your seat.
Tickets & Entry
When will I receive my ticket?
Due to technical difficulties, tickets will now be available on Friday, August 28. Please check your inbox, spam and promotions folders for an email from us. If you still need help, reach out to our support team.
How should I prepare my mobile ticket?
Visit the MSG ticket website at universaloneness.org/tickets and sign in using the same email address used for your registration. Open the ticket before leaving home and add it to Apple Wallet or Google Wallet. Do not rely on a screenshot. See the mobile ticket guide.
Can one phone hold several tickets?
Yes. One phone may display tickets for a family or group, but everyone must enter together.
Is seating assigned?
Yes. Your section, row and seat will appear on your ticket. Please sit only in your assigned seat.
Do I need identification?
All adult attendees should carry a government-issued photo ID. Guests under 18 must be accompanied by an adult.
Can I transfer or sell my ticket?
No. Tickets are free, assigned and non-transferable. If you cannot attend, notify your organization coordinator promptly so the seat can be reassigned.
Arrival & Venue Policies
What is the venue name and address?
Infosys Theater at Madison Square Garden — 4 Pennsylvania Plaza (7th Avenue between W. 31st and W. 33rd Streets), New York, NY 10001. Refer to the driving directions for details.
Where should I enter?
Use the designated entrance on 7th Avenue between West 31st and West 33rd Streets. Review the venue entrance map before traveling. If your ticket has Section 100/101/102, enter from the corner of 31st Street and 8th Avenue (Entrance B).
What time should I arrive?
Doors open at 1:30 PM. Please come early — after having lunch — to give yourself enough time for receiving a wristband after ID check, security screening, ticket scanning, and finding your seat. Late entry may be delayed until an appropriate break in the program.
What is the recommended attire?
We encourage attendees to wear their traditional attire, representing their respective cultural heritage.
Can I bring a bag or suitcase?
Only personal items and small bags are allowed. Suitcases, luggage and oversized items will not be admitted. Medical and essential personal items remain subject to security screening. Review the venue FAQ and prohibited-items policy before arriving. You may also use the luggage hold facility at Big Apple Gifts (255 W 34th Street, New York) by showing the ticket.
Can I bring food or beverages?
Outside food and beverages, including sealed water bottles, are not permitted. If you need food or liquid for a medical reason, contact your coordinator in advance and review the venue FAQ.
Can I leave and re-enter the venue?
Please do not plan on re-entry. Bring everything you may need within the venue's permitted limits.
Travel, Accessibility & Onsite Assistance
What is the easiest way to reach the venue?
New York Penn Station is directly below the venue and serves Amtrak, NJ TRANSIT and the LIRR. Subway lines 1, 2, 3, A, C and E stop at 34th Street–Penn Station. If driving, reserve parking in advance. See the official venue directions.
I am traveling on an event bus. Where can I find the details?
Your local bus coordinator will provide the pickup point, departure time, return instructions and day-of contact number. If you are having difficulties with the bus transportation, reach out to [email protected] or (484) 402-7298.
Is accessible seating available?
If you requested accessible seating during registration, follow the details provided with your ticket. For a new or changed need, contact your organization coordinator immediately. You may also review the venue accessibility services.
Where can I get information about the program?
For information about the event and programming, refer to the event website universaloneness.org and follow our social media handles — Instagram, X, Facebook, YouTube.
Will food be available?
Please eat before arriving. There will be concession stands available with very limited snack options (pretzels, chips, popcorn and water). A dry snack box is planned for distribution at the end of the event.
What should I do if I need help at the venue?
Ask an event volunteer, usher or security team member. For a medical issue, notify venue staff immediately.
Where can I find the latest venue information?
Visit the official venue FAQ. Venue policies may change, so please review it again shortly before the event.
Have a question?
Fill out our support form or email [email protected] and we'll be glad to help.